FAQ

Frequently asked questions

How long does shipping take?

Shipping for our products typically takes 3-4 weeks to reach you. We strive to ensure that your order arrives in a timely manner, but please keep in mind that delivery times may vary depending on your location and any unexpected delays that may occur during transit.

Rest assured that we are working diligently to get your items to you as quickly as possible. Thank you for your patience and understanding as we work to deliver your order to you.

Do you allow refunds or exchange?

We have a strict no refund or exchange policy unless the item you have received is damaged or not up to the quality standard. In such cases, we kindly ask you to provide us with evidence of the item's condition upon arrival.

We strive to ensure that all our customers receive their orders in perfect condition and of the highest quality. However, if you do encounter any issues with your purchase, please do not hesitate to contact us.

We are committed to providing the best possible shopping experience and will do our best to resolve any issues in a timely and satisfactory manner. Thank you for your understanding and cooperation.

How do I know my order has been shipped?

We are happy to inform you that we will be sending you an email update with the proof of shipment for your recent order. If you have opted for registered mail, this will allow you to track your package and know exactly when it will arrive at your doorstep. For non registered mail, there will be no tracking feature available.